FREQUENTLY ASKED QUESTIONS

Can I modify my order after it has been placed?

We start working on your order as soon as we receive it. We may be unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering!
Contact our customer service team ASAP if you have made a mistake on your order.

Can I retroactively add a discount code?

All discount codes must be applied during checkout, we cannot retroactively apply.
Discount codes must still be active for it to apply and only one (1 x code) can be applied per order.

Did my order go through? I didn't get a confirmation email.

Please always check your Spam folder first. If you did not receive a confirmation email with an order number, then either you entered the incorrect email address when placing the order, or your order did not process in our system.
Please contact our customer service team to get in touch and we will look for the order and add the correct email address before resending confirmation.

Do you ship to my country?

We deliver worldwide. If any doubt, please contact us.

What are the different rates for shipping?

Delivery is currently FREE on all items. This is subject to change.

We do occasionally run special FREE offers, whereby the customer only pays for shipping.

What is the typical delivery time?

You order is shipped from global areas such as Thailand, Tibet, China and India. Because we ship directly from our partners in these countries, your time may 3-5 weeks to arrive. Please don’t panic if it doesn’t show up immediately, it’s on its way!

Do you have tracking on your shipments?

Yes we do. We offer tracking on all shipments. Track your order here. Please allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.

*If you haven’t received your tracking information 7 days after ordering, please contact us or send us an email and we’ll send it to you as soon as we can!

What payment methods do you accept?

The Small Space Therapy store accepts the following forms of payment: American Express, Apple Pay, Visa, MasterCard, Discover and Paypal.

Can I pay for expedited shipping?

Should you need expedited shipping, contact our customer service team.

Can I return and exchange?

Want to return something? No problem! Please check our Return & Refund Policy.

My order says shipped but I typed my address incorrectly...

Unfortunately, because all our processes are automated and orders are processed and fulfilled immediately, we are unable to modify the order.
All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order.

Small Space Therapy will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.

My delivery is incomplete! Where are my other items?

It’s worth noting that multiple-products ordered may not be shipped together from our distribution in Asia or delivered on the same day. But fear not, all your pieces have definitely been dispatched and will arrive very soon!

What do I do if I received a damaged item?

We deeply apologize. It is rare but it happens. Please contact our customer service team within 24 hours of receiving the defective item. We’ll replace the item and send you a special offer for our mistake.

I have an incorrect item in my order, what do I do?

In the incredibly rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately! Please contact our customer service team with the order number and the incorrect item’s name and number.

Lost/unknown causes in shipment

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact your Local Postal Office to explain the situation and provide them with your tracking number.
Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.
It’s also worth noting that multiple-products ordered may not be shipped together from our distribution in Asia or delivered on the same day but do reach out to us and we will update you all the way 🙂

 

Not finding an answer to your question below? Please contact our customer service team.